EAP Expert Privacy Policy

Your privacy is important to us.

Privacy Policy

EAP Expert Software Inc.


EAP Expert Inc. (“EAP Expert”) is sensitive to privacy issues on the Internet. We believe it is important that you understand how we treat the information you may provide to us. This privacy statement applies to information collected by the websites we manage and control, including eapexpert.com, providerfiles.com, and other domains owned and operated by EAP Expert.

In the normal course of business, we will collect both personal information about you and non-personal information associated with you. We will always endeavor to protect this information, hold it in confidence, and protect it from theft. EAP Expert will only use information directly provided by you to communicate with you about our services and product offerings and deliver those offerings in an efficient manner. For these purposes, EAP Expert employees, authorized contractors and third-party agents will have access to some or all of this non-personal and personally identifiable information.

Unless specifically stated otherwise, the information you provide or that is associate with you is never shared with anyone other than EAP Expert employees, authorized contractors, and third-party agents. EAP Expert never trades or sells its collected personal information.

How We Gather Information

EAP Expert will gather and store information in many ways, including but not limited to the following:

Contact Request or Demo Request Forms: Forms that are located on our website that can be used to contact EAP Expert Sales teams for information or demo requests for our products or services. These forms, which only collect minimal personal information (Name, Phone Number, and Email) send this information to designated EAP Expert Staff. This information is used by EAP Expert staff to contact the requester to respond to any requests for information.

Mailing List: EAP Expert will collect your name and email address as part of our mailing list join form. This information is used by EAP Expert through a third-party email marketing tool to provide regular newsletter or system maintenance emails.

Content you provide through our products: EAP Expert provides various tools and services available to its customers. These services will collect and store content that is provided by EAP Expert clients, or is directly entered in by you to fill out or complete profile information. If you use a local instance of the application (not hosted by EAP Expert), we do not host, store, transmit, receive or collection information the information you provide through that specific product. If a combination of local instance and cloud services are used, EAP Expert will only collect information related specifically to the cloud services used.

EAP Expert does not directly utilize this information. It simply acts as steward for the information through the use of provided services.

Content provide by user of our products: EAP Expert primarily deals with EAP companies and Providers that use EAP Expert products and services to manage client records. They may enter both personal information (PI) and personal health information (PHI) as it relates to the use of the tool.

EAP Expert does not directly utilize this information. It simply acts as steward for the information through the use of provided services.

Vendor, Suppliers, or Other Access to Your Information

EAP Expert may provide access to your personal information to our affiliates or other trusted businesses or persons to process it for us, based on our instructions and in compliance with our Privacy Policy and any other appropriate confidentiality and security measures.

EAP Expert may be liable, in the event of damages, if we choose a third party to process your personal data when or while we know that the third party processes your data in a manner that is inconsistent with the Privacy Shield Principles and we are responsible for the event.

Legal Access to Your Information

We may share personal information with companies, organizations or individuals outside of EAP Expert if we have good-faith belief that access, use, preservation or disclosure of the information is reasonably necessary to:

  • Meet any applicable law, regulation, legal process or enforceable governmental request.
  • Enforce applicable Terms of Service, Terms of Use, or other potential violations of EAP Expert contracts or rules, including investigation of potential violations.
  • Detect, prevent, investigate or otherwise address fraud, security or technical issues
  • Protect against harm to the rights, property or safety of EAP Expert, our users or the public as required or permitted by law.

Website Activity

Log Files. As is true of most Web sites, we gather certain information automatically and store it in log files. This information may include IP Addresses, browser type, referring/exit pages, operating system, date/time stamp, and clickstream data. We may collect device-specific information (such as your hardware model, operating system version, unique device identifiers, and mobile network information including phone number). EAP Expert may associate your device identifier or phone number with and EAP Expert Product Account or record.

We use this information to analyze trends, to administer the site or product, and to track how visitors interact with the site or our products.

Cookies. A cookie is a small file that is stored on a user’s computer for record-keeping purposes. EAP Expert uses both Session ID cookies and persistent cookies. We use session cookies to make it easier for you to navigate our site. A session cookie is Temporary and will be discarded when you close your browser. A persistent cookie remains on your hard drive for an extended period of time, and can be used when you return to our site to help identify you or allow you to log in, or on other third-arty sites to communicate to you via online-marketing channels. You can remove persistent cookies by following directions provided in your Internet Browser’s help file.

How We Protect Your Personal Information

All information you provide to us is stored on secure servers. As a company providing services internationally, we may receive and transfer information from Canada, United States, and United Kingdom. Consequently, your personal information may be used, stored and processed outside of the country where you entered that information or from which we collected it. It may also be processed outside the location from which it was collected by staff operating in a different location who work for us or for one of our suppliers. This includes staff engaged in, among other things, the fulfilment of your order and the provision of support services.

EAP Expert safeguards the security of the data that is provided with physical, electronic, administrative and managerial procedures. Likewise, we urge you to take every precaution to protect your personal data when you are on the internet. These precautions include storing passwords in a reputable password manager, using unique passwords for every website or application, changing your password often, using a combination of letters, numbers and symbols, and using a secure browser over a secured network.

EAP Expert’s Website currently uses at least TLS 1.2 encryption on all web pages where personal information is submitted. This is designed to protect the confidentiality of your personal information as it is transmitted to us over the internet.

EAP Expert may employ independent contractors to help manage data services, and such contractors may have access to data, similar to the access we give our employees. For example, we may choose to use a third-party application service to manage our customer relationship management activities, and EAP Expert may store sales, account data, including personally identifiable information, with such a service provider. We endeavor to ensure that these third-party providers are protecting your information, but we are not ultimately responsible for their practices.

Wherever we are required to transfer your personal information, regardless of where this occurs, we have taken steps to ensure that your information is treated securely and in accordance with this privacy policy and all applicable data protection laws and regulations.

Access and Use of Your Personal Information

To review and update your personal contact information entered as part of an Website account. You can log into the respective website and access your profile.

If at any time after registering for information, your personal data changes, you change your mind about receiving information from us, wish to cancel your account or request that EAP Expert no longer use your information to provide you services, contact us at privacy@eapexpert.com to have information changed, or removed, subject to our need to comply with our legal obligations or contractual agreements.

If EAP Expert is involved in a merger, acquisition, or sale of all or a portion of its assets, you will be notified via email and/or a prominent notice on our website of any change in ownership or uses of your personal data, as well as any choice you may have regarding this information.

Links to Other Sites

EAP Expert products and websites may include links to other sites that are not owned or controlled by EAP Expert. Please be aware that EAP Expert is not responsible for the privacy or security practices of such other sites. We encourage you to be aware when you leave our sites or products to read the privacy statements of each and every website that collects personally identifiable information.


Information Obtained From Third Parties

EAP Expert does not sell or trade your personal information. We may at times receive contact lists from other organization. We may send mailings such as brochures to these addresses. If you want to remove yourself from the third party’s database, you must contact them directly.

Newsletters and Promotional Emails

If you not longer wish to receive our newsletters and promotional communication from EAP Expert, you may opt-out of receiving them by following the instructions or unsubscribe mechanism included in each newsletter or communication.

Changes To This Privacy Statement

EAP Expert reserves the right to modify this privacy statement at any time, so please review it frequently. If we decide to change our privacy policy, we will post those changes to this privacy statement, our homepage, and other places we deep appropriate so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it.

Contact Us

If you have any question or suggestions regarding our privacy policy, please contact us at privacy@eapexpert.com

Get the answers you deserve

EAP Expert focuses on our client’s needs especially when it comes to privacy and security of your information.