ProviderFiles At a Glance

ProviderFiles provides an online portal for your providers to connect with your organization, accept referrals, add case notes, and submit invoices.

ProviderFiles uses the same encryption as your bank does to ensure all communications between you and your provider are strictly confidential.


#Authorizations to date
#Sessions submitted

The Remote Platform to Manage your Providers

Making your work Easier

New features now available in the latest version;

  • Group provider support
  • Required fields set by EAP – no more missing data
  • Ability to make fields read-only
  • Dynamic Columns
  • Send authorizations to multiple providers

Updated features making ProviderFiles even better;

  • Improved security
  • Scalable and robust performance
  • Mobile friendly web application
  • Fresh new modern look

fall in love with our features

Provider Onboarding

Have your providers register for your own Provider network managed online. Accept authorizations, manage cases, and invoice.

Online Case Mgmt

Send case authorizations to providers online. Providers can enter session details and close cases.

Provider Invoicing

Providers can invoice your EAP electronically for sessions and organizational services that have been entered into ProviderFiles.

Provider Credentialling

ProviderFiles automatically alerts your network when either their license or liability insurance expires.

Org Service Mgmt

Send organization service and CISD authorizations to your providers to enter their service details online.


Monitor how your network is performing at a glance. Simple reporting to help you drive more value out of your network.

We Have Great Answers

Ask Us Anything

ProviderFiles allows you to manage your entire provider network in a single secure location on the web. You can send referrals, authorzations, manage Providers licenses, and have them invoice you directly.

ProviderFiles is a flat monthly subscription based upon number of authorizations expected each month. We offer multiple tiers to ensure you pay for what you need.

Once you invite the Providers to the portal, they simply go to the link provided and register their email and password – it’s that simple.

Yes, EAP Expert does offer an Onboarding program for an additional fee. We can help you communicate, train, and handle any issues directly from your providers. 

Security is front and centre with all our software products. EAPx Cloud comes with multi factor authentication and is hosted on our same AWS servers with a managed security partner.

ProviderFiles does not have licenses, you pay a flat monthly fee based on number of authorizations expected to be completed.

If you exceed your monthly authorization limit, your account manager will reach out to you and discuss the situation with your team. We will not stop authorizations just because you exceed the limit for that month.

We currently do not offer free trials of our software. However, we can provide in-depth demo’s and we are happy to meet with you mutliple times and answer any questions you may have during the buying cycle.

Download Brochure